Thorntons in 3005 South 6th Street

Customer Reviews about Thorntons:

• ★ ★ ★ ★ ★
  The staff is friendly, service is fast and they are fast to open new lines when there is a backup, coffee is always fresh and their rewards program includes lots of fun freebies! Just note that if you come at night (after nine I think) the doors on one side are locked so you have to go in on the side by the bank!
  By Brianna Carmichael, August 24, 2017
• ★ ☆ ☆ ☆ ☆
  The manager Dawn has pretty much ran this location into the ground and upper management will not fix it. Restrooms, male or female are poorly maintained, competent staff have been chased by poor training and having the hours cut to the bare bones. Floors are dirty, large amounts of the pumps are periodically shut down due to being poorly maintained or broken at various times. The current staff do not know how to do most operations with the lottery machines, Supplies for the beverage machines are always under ordered. The manager frequently leaves new hires by themselves without support while hiding in the office leaving staff without support. Why in the world the Thornton family, with steadily deteriorating profits at this location, hostile management that blames staff for her failings this location, once the second best location has been allowed to persist, despite the fact that on top of other problems this location has gradually become known for selling tobacco and booze without I.D checks, is beyond me. Thornton's customer service line is 800.928.8022
  By Samadha Longinus, December 11, 2016

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About Thorntons in Springfield